1. How do you price your service?

We price our services the following way:

1. The cost of the products you hire

2. Delivery

3. Is the event being held at a home, apartment or venue

2. How do you charge for delivery?

Delivery is charged based on dropping off the products (before your event) and picking up the products (after your event). We calculate delivery by finding the minutes it takes to travel to the event address and multiplying this by 2 (because we have to travel there twice - once for drop off and another for pick up). The charge is $1 per minute.

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For example if your event address is 15 minutes away, we would charge $30 for delivery.

3. Why do party hire companies charge more for venues?

Venues have strict bump-in and bump-out times, this makes it difficult for party hire companies to accommodate as there are multiple orders being delivered on the same day. Most companies would have to hire a specific driver to cater for your specific times. Which results in a higher cost.

4. Will I be given a specific time for delivery?

No this is not possible as there can be multiple things that can slow down the drivers trip for the day.

Examples include but not limited to:

- Customer would like to change the location of the Marquee after it has been set up already.

- Customer has a long pathway to the backyard.

- Heavy traffic conditions

- Vehicle complications (flat tire, fill up petrol, etc).

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Therefore we provide a three-hour gap window of when you should be receiving your items.

5. What days are your delivery days?

Our delivery days are Fridays and Mondays, this means that if your event is on a Saturday, you will receive your items on the Friday and it will be picked up on the Monday. If your event is on a Friday, it is prioritised as the first delivery on the Friday and will be delivered Friday morning. If you require a delivery day outside of these days, there will be an extra charge.

6. How big of a backyard do I need to hire a Marquee or Jumping Castle?

The smallest Marquee size available is 3x3 (9 square meters), which means your backyard needs to be bigger than this to hold this Marquee. The smallest Jumping Castle available is 4x4 (16 square meters), this means that your backyard must be bigger than this to hold this Jumping Castle.

7. Do you set up the products?

Yes this is dependent on the type of product. For Marquees, Jumping Castles and other inflatables we do set it all up. For chairs, tables and other products, we can set this up for an extra charge.

8. Can I pick up the equipment myself?

Unfortunately not, this is because if the person picking up the products gets involved in a car accident, their insurance does not cover them for the products that they are carrying. We identify this as a risk to our business that we do not wish to take.

9. Do you require a deposit?

Yes we do, the reason behind this is to make sure that you are serious about booking in this event. The deposit never exceeds 10% of the event you're trying to book in. Deposits are non-refundable if cancellation is less than one week prior to your event.

10. Do you provide any lighting and decorations?

No, we do not provide this type of party hire equipment currently. We may in the future look into expanding our product selection to this.

11. How many chairs can fit around a table?

For round tables, this can seat 10-12 chairs, we recommend that you seat 10 chairs to make it more comfortable. For rectangle tables, this can seat 6-8 chairs.

12. How many chairs and tables can fit under a Marquee (6x3)

Marquee (6x3) can fit approcimately 30 people standing.

However with people seated it can fit 24 people. This can be done by having 3 rows of 1 table seating 8 people.

13. Any more questions you have that aren't answered here?

Feel free to contact your Customer Relationship Specialist:

-- Andrew on 0431387737

-- Daniel on 0415708365.